The staff's attentiveness was remarkable during my stay, making my experience feel personalized. The location's proximity to the city center allowed easy access to attractions, enhancing my overall enjoyment.

I loved the elegant decor of the lobby and my room, which was spacious and accessible. The staff were attentive, quickly helping me with my luggage and offering thoughtful recommendations for local attractions during my stay.

Better signage for senior accessibility would be helpful.

The room was clean and spacious, but the check-in process took too long.

A Comfortable Family Stay with Helpful Staff

We enjoyed our two-night stay in the Junior Suite with King Bed. The staff were exceptionally friendly, making check-in smooth, and they even personalized breakfast options for our family. Bring earplugs to handle the city noise, and check the gym schedule before arrival.

Request a room on a higher floor for better views and to minimize noise from street traffic.

Staying at this hotel was quite an experience. the staff were incredibly friendly and helpful throughout, which truly lifted my spirits. However, delays during check-in and a noisy air conditioning unit made it less than perfect, yet the central location is certainly a plus.

We visited the Royal Botanic Gardens and checked out a show at Accor Stadium. The location made it easy to walk everywhere, and the staff were friendly and helpful, especially the concierge. The room was comfy for our group, just make sure to ask for a quiet one to avoid street noise.

Couples weekend getaway done right

The staff were really attentive and they surprised us with a complimentary dessert when they found out it was my wife's birthday we appreciated that gesture so much and the location was perfect for us to explore the nearby attractions without any hassle

It wasn’t inexpensive but considering the comfort and service it was still within a reasonable range

Perfect, Perfect, Perfect

I loved the vibrant and welcoming atmosphere! The indoor swimming pool was a game-changer for my family, perfect for some post-adventure splashes. Our Deluxe Room with Two Double Beds was spacious and cozy, giving us the perfect retreat after a day of exploring.

100% recommend ❤️😊

Great location and clean rooms, but slow luggage delivery upon check-in.

great service but noisy room experience

The staff provided exceptional service from the moment we arrived. Their efficiency at check-in and check-out made our stay seamless.

We experienced some noise from the extractor fan in the older part of the hotel.

The hotel's accessible design made moving around a breeze, with spacious areas and lovely decor that felt welcoming. The staff were also incredibly attentive, ensuring all our needs were met with a warm smile and genuine care.

Improve room soundproofing for a quieter stay.

i recently stayed at the novotel while visiting melbourne and was pleasantly surprised. the location was perfect for exploring the nightlife, and my room was spacious and clean, exceeding my expectations. the service was friendly and attentive, making my stay enjoyable overall.

pool area needed better cleaning

I stayed here for two nights and loved the vibrant location, making it easy to explore the city. The room felt spacious, and the staff provided friendly service. However, noise from the street interrupted my sleep occasionally. Overall, a pleasant experience.

The kids loved the pool, and the shopping center nearby was a great bonus for us. Our room felt spacious and cozy.

Felt truly spoiled, no complaints.